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PAYMENT & SECURITY
Your Payment is secure with Gardenly. Right below you will find the booking details for each type of service we have to offer.
Balcony Garden

Your booking is made easy with us. You can book the balcony garden as per your choice online by paying the booking amount. Post booking, our project manager will connect with you to discuss your specific requirements and get your balcony dimensions. If required, we will also schedule a home visit. You can then discuss possible changes with our project manager. We will provide you a final estimate based on the dimensions and install the balcony garden within 1-2 weeks post confirmation of the project.

Artificial Grass

For the installation of artificial grass, we charge a 50% payment towards project confirmation. The balance amount can be paid before dispatch or on delivery of the product to the site, before installation.

Vertical Garden

Similarly, for the installation of your vertical garden, we charge a 50% payment towards project confirmation. The balance amount can be paid before dispatch or upon delivery of plants to the site. Gardenly will inform you regarding plant delivery and installation date at least two days in advance.

Customized Projects (Terrace Garden/Landscaping)

We charge Rs 500 for any home consultations (This includes site visit by our project manager and a 2D design of the project based on client’s requirement. We can also provide 3D design at a nominal cost.) We request a payment of 10% of the estimated project amount towards confirmation of the project. Post confirmation we are happy to do as many design iterations as required until you are fully satisfied.
After design freeze (when you have confirmed your choice of design elements for your garden), an execution meeting will be scheduled at the site with our operations team to run through the product selection, installation schedule or to address/align any of your concerns. A total of 50% of the project amount is requested post execution meeting before we start off the work. The rest of the payment will be as per standard and agreed contract which will be signed between the client (you) and Gardenly.

Payment Security

Gardenly ensures that every transaction you conduct with us is in a safe and secure environment. We value the trust you place in us. Please go through the following document on payments and how we ensure security.
What are the payment options provided by Gardenly?

  • We accept Visa, MasterCard, and American Express Credit Cards.
  • We also accept Debit Cards for more than 50 banks.
  • Gardenly supports Credit Card EMI’s (for participating banks)
  • We currently support Net banking for 32 banks including all major banks like ICICI, HDFC, Citibank, SBI, Axis, etc.
  • Cash on delivery (for orders up to Rs. 25000 and based on product type)
  • Our team can also send you payment links via Razorpay.com which can be used for payment towards the product or project.

Can I pay at the time of delivery or home consultation visits?
We offer the option of paying via credit/debit card at the time of delivery. Visa, American Express and MasterCard are accepted. If you are opting for this payment option, please ensure that you have the right card with you at the time of delivery. When you pay via Credit Card on delivery - you have the option to convert your payment into EMI. This option is available only for Credit Cards issued by participating banks.

Is there any EMI option?
Yes, you can buy any of our products and services with EMI using a credit card of the participating banks.

Is it safe to use my credit card, debit card or net banking?
Absolutely! Shopping with Gardenly is completely safe. Transactions with Gardenly are via the payment gateway Razorpay, which is both VeriSign Secured® and PCI compliant.
The VeriSign Secured® Seal is the most trusted security mark on the Internet. PCI stands for Payment Card Industry and Razorpay is compliant with the global information security standards defined for organizations that handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.

Does Gardenly store my card or account information?
Gardenly does not collect or store your account information at all. Your transaction is authorized at multiple points, first by Razorpay and subsequently by Visa/MasterCard/American Express/Banks directly without any information passing through us.

Will I be asked to share card information, account information or passwords over phone or email?
Gardenly team will never request you to share any of your card information or password over phone or email.

What should I do if a transaction fails?
Transactions could fail due to multiple reasons. Please check for the following:

  • Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking)
  • Your Internet connection is not disrupted in the process
​If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to hello@gardenly.in

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